Together with 11 other real estate investors, Vesteda has its tenant satisfaction survey conducted by Customeyes every autumn.
In the annual tenant satisfaction survey Vesteda not only achieved higher scores than last year, but also emerged as best-in-class in most areas. Overall satisfaction rose to 7.3 this year from 7.2 in 2023, while satisfaction with our services rose to 7.2 from 7.0.
Tenants also rated the knowledge and friendliness of our staff highly at 7.2 and 7.6 respectively. The benchmark results show that Vesteda tenants are the most satisfied in the benchmark group. This may be due to the fact that Vesteda is not only the owner of its homes, but is also responsible for the rental, management and maintenance of its homes. Other residential investors often outsource these activities.
Board member Michiel de Bruine says he is proud of the results of the survey. “The survey shows that we achieved better results than last year on almost all fronts. On top of this, half of our tenants gave us a minimum of 8 as their satisfaction score. That is a huge compliment from our tenants. This good news does not mean we can now rest on our laurels. The survey still provides enough pointers for us to keep working on further improvements in our tenant satisfaction score.”
Customeyes
Customeyes, an independent research firm, conducted the tenant satisfaction survey in September 2024. Customeyes invited 5,600 Vesteda tenants to participate in the survey. The participation rate was close to 40%, making it a representative sample.